FAQ

What meds are in your online catalog?

Our online catalog contains both brand-name and generic medications. But the majority of the available assortment is generics.

What about the quality of generics?

The quality of all the products allowed for sale is confirmed by the Indian FDA. All the medications are undergone clinical trials. If you are not satisfied with the quality of the bought products, please address the manufacturer directly. We bear no responsibility for the quality as we are not manufacturing drugs.

Are the generic pills sold here FDA approved?

All the generics are obtained the Indian FDA certificates.

Do you require a prescription?

We sell either prescription or over-the-counter products. As a result, we require a prescription when the chosen preparation belongs to the prescription category. We accept prescriptions in TXT, IMG, DOC, PDF formats.

What shipping options do you offer?

Currently, there are 2 shipping options. Regular Airmail delivery takes 14-21 business days. Tracking is unavailable. The maximum delivery time span is 30 business days. The second option is the Express Courier Delivery. It takes 5-9 business days to bring your parcel. Tracking is possible. The maximum waiting period is 14 business days.

What shipping rates do you have?

Shipping rates are fixed. The regular delivery fee is $10.00. The express delivery fee is $30.00.

Do you ship internationally?

Our online pharmacy ships to almost all countries all over the world. Contact our customer care department to know all the details.

How do you send orders?

Our online pharmacy sends orders in opaque packages with no labels on them. We value the confidentiality of every customer.

What if the package is damaged or something is missing?

In such a way, a customer should address our customer care department. We offer our customers a refund or reshipment. We try to cope with any kind of non-delivery problems. Our operator will inform you what to do in this case.

Can my order be delayed at customs?

Your order can be delayed at the custom. The customs officer will contact you and inform about it. You will be asked to come and be present during the examination.

Do you have additional charges?

If your order has not come, we offer a reshipment free of charge. Other additional charges are not incurred.

How can I order from you?

The ordering procedure includes several steps which in detail described on the “How to Order” page.

Can I check the order status?

If your order is delivered by express service, you may track your parcel from the moment it is dispensed from the office. If your parcel is delivered by regular service, contact our customer care department to get to know the status of your order.

What payment options do you accept?

The following credit cards such as Visa, MasterCard, AMEX, JCB, Diners Club, Discover, and E-Checks are accepted.

Do you provide the money-back guarantee?

If the product has not delivered, we provide our customers with a money-back guarantee. Our operator will explain to you the essence of this option.

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